Guest Experience
Airbnb Message Templates That Don't Sound Automated
Copy-and-adapt Airbnb message templates for every stage of the stay — booking to review request — written to stay warm and human even when they're automated.
3 min read
Topic
guest communication
Operations
One Agent for Guests and Staff: Closing the Coordination Loop
Guest messaging tools answer the guest. Staff tools dispatch the cleaner. The handoff between them is where things break. Here's the case for handling both in a single agent.
3 min read
Guest Experience
How to Automate Airbnb Guest Messaging Without Sounding Like a Robot
Auto-replies have a reputation for feeling cold. Here's how to automate Airbnb guest communication so it's fast, accurate, and still sounds like you.
3 min read