Privacy Policy

This Privacy Policy describes how Ramblaa (“Ramblaa,” “we,” “our,” or “us”) collects, uses, processes, stores, shares, and protects information in connection with the Ramblaa platform, website, applications, integrations, APIs, AI-powered automation systems, communications systems, and related services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy applies to information processed in connection with the Services, including information relating to:

• users
• hosts
• property managers
• guests
• staff members
• service providers
• and other individuals interacting with the Services.

We may collect and process the following categories of information:

Account Information

• names
• email addresses
• phone numbers
• company information
• billing information
• account credentials.

Property and Operational Information

• property details
• reservation information
• booking details
• operational workflows
• staff assignments
• automation settings
• escalation rules
• internal operational instructions.

Communications

• guest communications
• host communications
• staff communications
• WhatsApp messages
• SMS messages
• email communications
• AI-generated communications
• support interactions.

Integration Data

We may collect information from connected third party platforms and integrations, including:

• Airbnb
• Hospitable
• messaging providers
• property management systems
• analytics providers
• payment providers
• and other connected systems.

Technical Information

• IP addresses
• browser information
• device identifiers
• usage logs
• access timestamps
• API activity
• diagnostics
• analytics information.

We may collect information:

• directly from users
• from guests or staff interacting with the Services
• through integrations
• from third party platforms
• through automated systems
• from communications providers
• and from service providers.

We may use information to:

• provide and operate the Services
• process communications
• generate AI-powered outputs
• automate workflows
• coordinate hospitality operations
• route messages
• create tasks
• operate integrations
• improve platform functionality
• monitor performance
• analyze usage
• provide support
• maintain security
• detect fraud or abuse
• comply with legal obligations
• develop features
• improve machine learning and AI systems
• and operate our business.

The Services may use artificial intelligence systems, machine learning systems, automated workflows, and automated decision-making systems.

Information submitted to the Services may be processed by AI systems to:

• generate communications
• automate workflows
• generate operational recommendations
• coordinate tasks
• analyze interactions
• and improve automated functionality.

AI-generated outputs may be inaccurate, incomplete, delayed, misleading, or inappropriate.

Users are responsible for reviewing and supervising automated functionality.

We may share information with:

• service providers
• subprocessors
• communications providers
• AI providers
• analytics providers
• payment providers
• infrastructure providers
• integrations and connected platforms
• legal authorities where required
• and business partners reasonably necessary to operate the Services.

Third party providers may include:

• OpenAI
• Twilio
• Airbnb
• Hospitable
• WhatsApp
• cloud infrastructure providers
• analytics providers
• and additional third party service providers.

Third party providers may process information according to their own policies and practices.

Ramblaa does not control third party privacy or data handling practices.

Information may be transferred to and processed in countries outside your jurisdiction, including the United States.

Where required by law, Ramblaa may rely on contractual protections, standard contractual clauses, or other legally recognized transfer mechanisms.

Where applicable under laws such as the GDPR, Ramblaa may process information based on:

• performance of a contract
• legitimate interests
• legal obligations
• consent where required
• and other lawful bases.

Users are solely responsible for:

• obtaining all necessary rights, permissions, and consents
• complying with applicable communications laws
• and ensuring lawful use of guest, staff, and third party information.

Users represent and warrant that they have all necessary authority to provide information to Ramblaa and communicate with individuals through the Services.

Ramblaa retains information for as long as reasonably necessary to:

• provide the Services
• maintain business operations
• comply with legal obligations
• resolve disputes
• enforce agreements
• improve systems
• maintain backups
• and protect the Services.

Retention periods may vary depending on the nature of the information and legal requirements.

Ramblaa uses commercially reasonable measures intended to protect information.

However, no method of transmission, storage, or processing is completely secure.

Ramblaa does not guarantee absolute security.

Ramblaa may use cookies, analytics tools, tracking technologies, and similar technologies to:

• operate the Services
• improve functionality
• analyze usage
• personalize experiences
• maintain security
• and support marketing activities.

Users may be able to modify browser settings to control certain technologies.

Depending on your jurisdiction, you may have rights relating to your information, including rights to:

• access information
• correct information
• delete information
• object to processing
• restrict processing
• request portability
• and withdraw consent where applicable.

Certain rights may be limited by law or operational requirements.

Requests may be submitted to legal@ramblaa.com.

The Services are not intended for children under 18 years of age.

Ramblaa does not knowingly collect information from children.

The Services may contain links to or integrations with third party services.

Ramblaa is not responsible for the privacy practices, content, or policies of third parties.

Ramblaa may transfer information in connection with:

• mergers
• acquisitions
• financing transactions
• asset sales
• restructurings
• or other business transactions.

Ramblaa may update this Privacy Policy at any time.

Updated versions will become effective upon posting unless otherwise stated.

Questions regarding this Privacy Policy may be directed to:

legal@ramblaa.com